Onsite installation and service visits are available for any instrument. Should an issue arise, our trained technicians work to diagnose and resolve it promptly and efficiently. Detailed service records are kept for each instrument to assist in recommending future maintenance or finding a fast solution to a problem, and an extensive stock of replacement parts is on hand for immediate delivery.
Saengvith Science offers instrument service contracts for on-site preventative maintenance and emergency repair. Please contact our Technical Service Department for details.
Customer Care
Applications support before your purchase. By fully understanding your needs, we are able to offer you technical advice and product solutions. Saengvith’s trained staff has direct experience with the test standards for which we offer products and services. If one of our standard products does not fit your particular need, our staff will recommend an alternate solution.
After a Koehler product is delivered to your door, our staff will contact you to answer any questions that you may have and to ensure that you have everything that you need. Koehler technical service specialists are always just a phone call away to provide you with information and assistance for your petroleum testing needs…before and after your instrument is delivered.
